“After years of struggling with our Optus NBN connection and constantly dropping out during important video calls, we’d simply had enough. The final straw was when we couldn’t even access our own router settings because we’d lost the admin password, and the WiFi dead zones throughout our house made working from home a nightmare.

Black and White IT came out to assess our situation and immediately understood our frustrations. Rather than trying to patch up our existing setup, they recommended a complete Starlink residential installation. What impressed us most was how they took the time to survey our entire property to determine the optimal WiFi coverage points.

The technical installation was seamless. Black and White IT coordinated with local contractors for the roof mounting and cable runs, configured our new PoE switch and Draytek Vigor access points, and even resolved conflicts with our existing security camera system. They copied our old WiFi network name and password that was previously with Optus so all our devices reconnected automatically – no need to update dozens of smart home devices.

Beyond just internet connectivity, we appreciated their computer help with integrating all our existing devices into the new network. The results speak for themselves: we went from unreliable, slow internet to consistently achieving 380-400 Mbps download speeds throughout our entire house. The basement area where our sons game online finally has proper coverage, and the upstairs areas that were previously dead zones now have excellent connectivity.

Black and White IT didn’t just install equipment – they solved our connectivity problems completely.”